What is the Tenancy Deposit Scheme ?

The Tenancy Deposit Scheme has been developed to ensure that the deposits are protected and that disputes about their return are resolved swiftly, inexpensively and impartially.

Under the Tenancy Deposit Scheme

Deposits will be protected during the Tenancy.

Where there is no dispute at the end of the Tenancy, Deposits are returned promptly.

Where there is a dispute about the return of the deposit it will be dealt with fairly by the Independent Complaints Examiner.

The Independent Complaints Examiner will make his decision quickly, and the deposit will be paid out without unnecessary delay.

How are the deposits held and Protected ?

H.A.S, as approved members of the Tenancy Deposit Scheme hold the deposit, in a special designated client account. In most cases the tenant and the landlord will decide between them, assisted by the agent, how the deposit should be allocated. If there is a dispute, thae landlord or agent has a couple of weeks to resolve it. After that, any of the parties - landlord , agent or tenant - can approach the ICE.